Frequently asked questions

Your recovery starts here...

Frequently asked questions.

We know you’ve probably got lots of questions, we hope to answer most of these here or elsewhere on the site. If we haven’t answered your question, please call on 02392 552266 or email, we’re more than happy to help.

If you have any questions not answered here, please get in touch as we are only too happy to help.

Do I need to see my GP first?

No, you do not need a referral from The NHS to start your treatment with us. Unless you are using private insurance and they specify otherwise, we will see you without the need for any delay.

What shall I wear?

Wear something comfortable and appropriate for the area of your injury to be assessed - e.g. shorts for a knee injury. We understand that some people can be nervous or put off by the thought of an examination, please be assured that we are professionals and your modesty will be respected at all times.

When do I pay?

To secure your appointment, payment is requested at the time of booking. This practice ensures that we can dedicate every last minute of our time with you to treatment and not admin.

Our preferred method of payment is via debit or credit card, this can be done in person or over the telephone. We also accept cash and cheque payments in the clinic, or online payments if this is preferred.

Should you need to cancel, or reschedule your appointment  please provide us with a minimum of 24 hours’ notice, as non-attended appointments and short notice cancelations are non refundable. Voicemail, email and SMS services are available for out of hours cancellations.

If you have private health insurance, we will deal with your referring company direct in the majority of cases.

Printed or emailed receipts are available upon request.

When a course of treatment is prescribed by our Physiotherapists, a follow-on appointment is routinely booked after the initial appointment has taken place, and payment is taken at this point in line with our booking and cancellation policy.

This payment is fully refundable, with no questions asked, if we are given 24 hours' notice that an appointment is no longer required or convenient.

We confirm appointments 48 hours in advance by text message and email as we understand that sometimes it is necessary for patients to reschedule or cancel their appointment. These reminders also include notice that non-attendance or short notice cancellations are non-refundable.

Can I change my appointment?

We ask that you give us a minimum of 24 hrs notice of any changes to your appointment so that we can offer the appointment to another client. Less than 24 hours' notice may result in a charge.  You can call us, email, or send us a text.

Do I need to bring anything with me?

If you have had any tests or investigations related to your problem (like a scan or X Ray), it can be helpful to bring these along.

What are your qualifications?

Our physiotherapists are very experienced and fully qualified professionals.  They are registered with the Chartered Society of Physiotherapists (CSP) and Health and Care Professionals Council (HCPC)

How many sessions will I need?

This will depend on factors such as:

  • How long you've had a problem

  • The severity of your symptoms and condition

  • What you want to be able to do? For example, a person wishing to get back to training for a specific sport or event may require a longer course of treatment for a knee injury than an office worker who spends a lot of time sitting.


A standard course of physiotherapy would be around 3-5 sessions but this can vary.  A client with a minor injury or someone seeking advice on what they should and shouldn’t be doing in relation to their condition might just need 1-2 sessions covering specific exercises to do themselves at home.  However, a client requiring post-operative treatment or neuro physio for stroke recovery may require treatment over a longer period. 

We pride ourselves on transparency and honesty at Hope Physiotherapy Clinic, you can be assured that we will not extend your treatment unnecessarily.

"Once you choose Hope, anything is possible"
- Christopher Reeve



Portsmouth Clinic

Pompey Health & Fitness Club,
422 Copnor Road, Portsmouth, PO3 5EW

Lee On The Solent Clinic

1 Pier Street, Lee On The Solent,
PO13 9LD


Our Customer Reviews


I’ve been here with a shoulder injury and in only a few sessions, I’ve seen huge improvement. Warwick really know his stuff and has helped me in my recovery

Chris A

Kirsty Davidson has treated me for some time after different surgeries. She is efficient, thorough and friendly and has been a great help to me. I highly recommend her.

Patricia S

I have been to Hope Physiotherapy for over a year. The massage l receive from Nicky has helped to kept me mobile. She is very professional but not condescending or arrogant. She has great empathy and can adapt her massages to whatever is needed. I especially like the hot coals massages. I would recommend this lady without a fault, she is the standard by which all should be measured


From the moment you enter the clinic from the receptionist to the therapist everyone was so friendly, kind and helpful. Sarah (physiotherapist) was very knowledgeable and made me feel at ease. She explained everything thoroughly. I highly recommend Hope Physiotherapy

Tracy M

I had excellent service today at Hope in Lee on Solent . I needed a steroid injection for knee pain. This was done by Victoria, quickly and efficiently and most of all painlessly

Patricia D

Appointment made very quickly-reception very friendly and welcoming. Physiotherapist, Sarah,was extremely helpful and patient,and kind. Follow up telephone calls to check on my progress. Fully recommended.

Karen C

The best physiotherapists you’ll find anywhere. A wealth of experience

Angela E

Excellent and professional service. Kirsty has helped me immensely following a car accident and reduced pain and improved mobility in the affected areas in our sessions. Comfortable and welcoming environment, would happily recommend to anyone in need of a physio. Having previously had treatment from NHS physiotherapy the improvement is so much better in fewer sessions. Thank you.

Charlotte P

Suzie has been absolutely fantastic! She has treated me for a few months and I'm not sure where I would be if I hadn't had her help and support. She is someone I have recommended, and will continue to do so in the future.

Julie R

First appointment with Osteopath Dawn who put me at my ease, she took a full history of the 'problem' before treatment, I came away with advice and exercises. Very happy to go again for follow up.

Mary B

Jenny has been just brilliant! After months of pain she quickly diagnosed my knee problem and set to work on helping me with the right exercises. I have now been discharged and delighted to be back to taking long walks and being pain free. Thank you Jenny

Kerry T

I have struggled on and off for a few years with the same pain in my body, just a couple of sessions has reduced the pain to just a niggle, and as long as I follow the advice that niggle will be gone very soon. I actually felt Never listened to me rather than jump to conclusions. If you are looking for a friendly, extremely knowledgeable Physio I recommend Hope.

Andy L

Never is an extraordinary man and a very special Physio. I broke my neck in 4 places in a terrible accident only 6 months ago, finding Never was one of the single biggest and luckiest things I have done. His skills are remarkable and go way beyond just basic physiotherapy care. He has brought me back to full fitness after just a few visits. The people of Portsmouth are indeed very lucky to have this caring and highly professional qualified man here in the city.

Kate B

Never the physiotherapist is very professional and knowledgeable. He puts you at ease and he provides very helpful advice in a very friendly way. He offers a 15-minute free online consultation bookable via his website, so this is helpful if you are unsure what to book. I would highly recommend! Many thanks!


For 30+ years I have been having this backache almost on daily basis. During the years it was diagnosed as spondylolisthesis. I was told to exercise, do physio, or undergo an operation. I went from one physio‘ to another and exercised to no avail. Then a couple of years ago I went to hope physio when it was so bad, I barely could walk. A few days after the pain started to subside and now I am completely pain-free. thank you so much, ever so grateful.


Never treated me after I had for a major rotator cuff repair. My surgeon warned that I might not get all the movement back. Never was happy to work hard with me to ensure that actually I did get almost 100% movement back. He tailored exercises to my needs and was so supportive, and positive that I would succeed. He really understands shoulders and this meant that he provided me with the most appropriate exercises. Thank you so much Never, Totally recommended.

Sian B