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Customer Testimonials

Your recovery starts here...

FREQUENTLY ASKED QUESTIONS

Do you have a question?

Do I need to see my GP first?

No, you do not need a referral from The NHS to start your treatment with us. Unless you are using private insurance and they specify otherwise, we will see you without the need for any delay.

What shall I wear?

Wear something comfortable and appropriate for the area of your injury to be assessed - e.g. shorts for a knee injury. We understand that some people can be nervous or put off by the thought of an examination, please be assured that we are professionals and your modesty will be respected at all times.

When do I pay?

Payment is requested at the time of booking your appointment so that we can dedicate every last minute of our time with you to treatment and not admin.

If you have private health insurance, we will deal with your referring company direct in the majority of cases. Printed receipts are available upon request

Our fees can be seen here .

Can I change my appointment?

We ask that you give us a minimum of 24 hrs notice of any changes to your appointment so that we can offer the appointment to another client. Less than 24 hours' notice may result in a charge.  You can call us, email, or send us a text.

Do I need to bring anything with me?

If you have had any tests or investigations related to your problem (like a scan or X Ray), it can be helpful to bring these along.

What are your qualifications?

Our physiotherapists are very experienced and fully qualified professionals.  They are registered with the Chartered Society of Physiotherapists (CSP) and Health and Care Professionals Council (HCPC). 

How many sessions will I need?

This will depend on factors such as:

  • How long you've had a problem

  • The severity of your symptoms and condition

  • What you want to be able to do? For example, a person wishing to get back to training for a specific sport or event may require a longer course of treatment for a knee injury than an office worker who spends a lot of time sitting.

 

A standard course of physiotherapy would be around 3-5 sessions but this can vary.  A client with a minor injury or someone seeking advice on what they should and shouldn’t be doing in relation to their condition might just need 1-2 sessions covering specific exercises to do themselves at home.  However, a client requiring post-operative treatment or neuro physio for stroke recovery may require treatment over a longer period. 

We pride ourselves on transparency and honesty at Hope Physiotherapy Clinic, you can be assured that we will not extend your treatment unnecessarily.

What is your cancellation policy?

Our cancellation policy is that we require at least 24 hours’ notice before your appointment time if you wish to cancel or reschedule your appointment. If 24 hours’ notice is not given, or a patient does not arrive for their appointment, then the full cost of the appointment will be charged.

We send out email and SMS reminders 48 hours before your appointment and offer flexible appointment times to accommodate everyone's needs.

Booking

Portsmouth Clinic

Pompey Health & Fitness Club,
422 Copnor Road, Portsmouth, PO3 5EW

Lee On The Solent Clinic

1 Pier Street, Lee On The Solent,
PO13 9LD

TESTIMONIAL

Our Customer Reviews

5/5

A wonderful place with lovely people! I was greeted by Sharon on reception, who was so friendly and chatty, which was really refreshing (some receptionists like to pretend you don't exist after checking in!) And I had Nikki for a message who was simply wonderful masseuse and an even more wonderful person. She was really responsive when telling her my likes and dislikes and adjusted accordingly, and suggested new things for me to try - like hot stones - which I loved. I hope they're both a representation of all who work there because they were fantastic. I've booked again.

Jessica Z

Kirsty Davidson has treated me for some time after different surgeries. She is efficient, thorough and friendly and has been a great help to me. I highly recommend her.

Patricia S

I have been to Hope Physiotherapy for over a year. The massage l receive from Nicky has helped to kept me mobile. She is very professional but not condescending or arrogant. She has great empathy and can adapt her massages to whatever is needed. I especially like the hot coals massages. I would recommend this lady without a fault, she is the standard by which all should be measured

Nicki

From the moment you enter the clinic from the receptionist to the therapist everyone was so friendly, kind and helpful. Sarah (physiotherapist) was very knowledgeable and made me feel at ease. She explained everything thoroughly. I highly recommend Hope Physiotherapy

Tracy M

I had excellent service today at Hope in Lee on Solent . I needed a steroid injection for knee pain. This was done by Victoria, quickly and efficiently and most of all painlessly

Patricia D

Appointment made very quickly-reception very friendly and welcoming. Physiotherapist, Sarah,was extremely helpful and patient,and kind. Follow up telephone calls to check on my progress. Fully recommended.

Karen C

The best physiotherapists you’ll find anywhere. A wealth of experience

Angela E

Excellent and professional service. Kirsty has helped me immensely following a car accident and reduced pain and improved mobility in the affected areas in our sessions. Comfortable and welcoming environment, would happily recommend to anyone in need of a physio. Having previously had treatment from NHS physiotherapy the improvement is so much better in fewer sessions. Thank you.

Charlotte P

Suzie has been absolutely fantastic! She has treated me for a few months and I'm not sure where I would be if I hadn't had her help and support. She is someone I have recommended, and will continue to do so in the future.

Julie R

First appointment with Osteopath Dawn who put me at my ease, she took a full history of the 'problem' before treatment, I came away with advice and exercises. Very happy to go again for follow up.

Mary B

Jenny has been just brilliant! After months of pain she quickly diagnosed my knee problem and set to work on helping me with the right exercises. I have now been discharged and delighted to be back to taking long walks and being pain free. Thank you Jenny

Kerry T

Jenny has been just brilliant! After months of pain she quickly diagnosed my knee problem and set to work on helping me with the right exercises. I have now been discharged and delighted to be back to taking long walks and being pain free. Thank you Jenny

Kerry T

I have struggled on and off for a few years with the same pain in my body, just a couple of sessions has reduced the pain to just a niggle, and as long as I follow the advice that niggle will be gone very soon. I actually felt Never listened to me rather than jump to conclusions. If you are looking for a friendly, extremely knowledgeable Physio I recommend Hope.

Andy L

I have struggled on and off for a few years with the same pain in my body, just a couple of sessions has reduced the pain to just a niggle, and as long as I follow the advice that niggle will be gone very soon. I actually felt Never listened to me rather than jump to conclusions. If you are looking for a friendly, extremely knowledgeable Physio I recommend Hope.

Andy L

I have struggled on and off for a few years with the same pain in my body, just a couple of sessions has reduced the pain to just a niggle, and as long as I follow the advice that niggle will be gone very soon. I actually felt Never listened to me rather than jump to conclusions. If you are looking for a friendly, extremely knowledgeable Physio I recommend Hope.

Andy L

Never is an extraordinary man and a very special Physio. I broke my neck in 4 places in a terrible accident only 6 months ago, finding Never was one of the single biggest and luckiest things I have done. His skills are remarkable and go way beyond just basic physiotherapy care. He has brought me back to full fitness after just a few visits. The people of Portsmouth are indeed very lucky to have this caring and highly professional qualified man here in the city.

Kate B

After having been left deflated by a previous physio, I decided to book in with Never at Hope Physiotherapy. I was quite nervous due to my previous experiences with past physios but the receptionist was so lovely and instantly put me at ease without probably realising! I had the most amazing appointment with Never. He listened, examined, cared and reassured me that I’m not ‘weak’ which my previous physios told me. He had solutions for me and told me the plan of action and I’m so excited to see my progress going forward. Never also told me the motto for Hope Physiotherapy and I now truly have ‘hope’ that I can get better and be pain free after a long seven years. Thank you so much Never!

Jodie

For 30+ years I have been having this backache almost on daily basis. During the years it was diagnosed as spondylolisthesis. I was told to exercise, do physio, or undergo an operation. I went from one physio‘ to another and exercised to no avail. Then a couple of years ago I went to hope physio when it was so bad, I barely could walk. A few days after the pain started to subside and now I am completely pain-free. thank you so much, ever so grateful.

Zile

Never treated me after I had for a major rotator cuff repair. My surgeon warned that I might not get all the movement back. Never was happy to work hard with me to ensure that actually I did get almost 100% movement back. He tailored exercises to my needs and was so supportive, and positive that I would succeed. He really understands shoulders and this meant that he provided me with the most appropriate exercises. Thank you so much Never, Totally recommended.

Sian B