Frequently asked questions
Your recovery starts here...
Frequently asked questions.
We know you’ve probably got lots of questions, we hope to answer most of these here or elsewhere on the site. If we haven’t answered your question, please call on 02392 552266 or email info@hopephysiotherapy.co.uk, we’re more than happy to help.
If you have any questions not answered here, please get in touch as we are only too happy to help.
Do I need to see my GP first?
No, you do not need a referral from The NHS to start your treatment with us. Unless you are using private insurance and they specify otherwise, we will see you without the need for any delay.
What shall I wear?
Wear something comfortable and appropriate for the area of your injury to be assessed - e.g. shorts for a knee injury. We understand that some people can be nervous or put off by the thought of an examination, please be assured that we are professionals and your modesty will be respected at all times.
When do I pay?
Our preferred method of payment is via debit or credit card, this can be done in person or over the telephone. We also accept cash and cheque payments in the clinic, or online payments if this is preferred.
Should you need to cancel, or reschedule your appointment please provide us with a minimum of 24 hours’ notice, as non-attended appointments and short notice cancelations are non refundable. Voicemail, email and SMS services are available for out of hours cancellations.
If you have private health insurance, we will deal with your referring company direct in the majority of cases.
Printed or emailed receipts are available upon request.
When a course of treatment is prescribed by our Physiotherapists, a follow-on appointment is routinely booked after the initial appointment has taken place, and payment is taken at this point in line with our booking and cancellation policy.
This payment is fully refundable, with no questions asked, if we are given 24 hours' notice that an appointment is no longer required or convenient.
We confirm appointments 48 hours in advance by text message and email as we understand that sometimes it is necessary for patients to reschedule or cancel their appointment. These reminders also include notice that non-attendance or short notice cancellations are non-refundable.
Do I need to bring anything with me?
If you have had any tests or investigations related to your problem (like a scan or X Ray), it can be helpful to bring these along.
How many sessions will I need?
This will depend on factors such as:
How long you've had a problem
The severity of your symptoms and condition
What you want to be able to do? For example, a person wishing to get back to training for a specific sport or event may require a longer course of treatment for a knee injury than an office worker who spends a lot of time sitting.
A standard course of physiotherapy would be around 3-5 sessions but this can vary. A client with a minor injury or someone seeking advice on what they should and shouldn’t be doing in relation to their condition might just need 1-2 sessions covering specific exercises to do themselves at home. However, a client requiring post-operative treatment or neuro physio for stroke recovery may require treatment over a longer period.
We pride ourselves on transparency and honesty at Hope Physiotherapy Clinic, you can be assured that we will not extend your treatment unnecessarily.
Booking
Portsmouth Clinic
Pompey Health & Fitness Club,
422 Copnor Road, Portsmouth, PO3 5EW
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