Customer Care

Your recovery starts here...

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"Once you choose Hope, anything is possible"
- Christopher Reeve



Do you have a question?

Do I need to see my GP first?

No, you do not need a referral from The NHS to start your treatment with us. Unless you are using private insurance and they specify otherwise, we will see you without the need for any delay.

What shall I wear?

Wear something comfortable and appropriate for the area of your injury to be assessed - e.g. shorts for a knee injury. We understand that some people can be nervous or put off by the thought of an examination, please be assured that we are professionals and your modesty will be respected at all times.

When do I pay?

Payment is requested at the time of booking your appointment so that we can dedicate every last minute of our time with you to treatment and not admin.


Our preferred method of payment is via Bacs Transfer, but we also accept card and cash payments in the clinic if that’s preferred. Should you need to cancel or reschedule your appointment, please provide us with a minimum of 24 hours’ notice as non-attended appointments and short notice cancelations are subject to the full charge being invoiced to the patient.


If you have private health insurance, we will deal with your referring company direct in the majority of cases. Printed receipts are available upon request.


Our fees can be seen here .

Can I change my appointment?

We ask that you give us a minimum of 24 hrs notice of any changes to your appointment so that we can offer the appointment to another client. Less than 24 hours' notice may result in a charge.  You can call us, email, or send us a text.

Do I need to bring anything with me?

If you have had any tests or investigations related to your problem (like a scan or X Ray), it can be helpful to bring these along.

What are your qualifications?

Our physiotherapists are very experienced and fully qualified professionals.  They are registered with the Chartered Society of Physiotherapists (CSP) and Health and Care Professionals Council (HCPC). 

How many sessions will I need?

This will depend on factors such as:

  • How long you've had a problem

  • The severity of your symptoms and condition

  • What you want to be able to do? For example, a person wishing to get back to training for a specific sport or event may require a longer course of treatment for a knee injury than an office worker who spends a lot of time sitting.


A standard course of physiotherapy would be around 3-5 sessions but this can vary.  A client with a minor injury or someone seeking advice on what they should and shouldn’t be doing in relation to their condition might just need 1-2 sessions covering specific exercises to do themselves at home.  However, a client requiring post-operative treatment or neuro physio for stroke recovery may require treatment over a longer period. 

We pride ourselves on transparency and honesty at Hope Physiotherapy Clinic, you can be assured that we will not extend your treatment unnecessarily.


Portsmouth Clinic

Pompey Health & Fitness Club,
422 Copnor Road, Portsmouth, PO3 5EW

Lee On The Solent Clinic

1 Pier Street, Lee On The Solent,
PO13 9LD